Frequently Asked Questions
Everything you need to know about your Vox Amps UK order and our legendary gear.
What is the standard shipping timeframe for UK orders?
We offer next-day delivery on orders placed before 2 PM GMT, Monday through Thursday. Standard shipping typically takes 2-3 business days to reach most UK addresses.
Do Vox amplifiers come with a manufacturer warranty?
Yes, all new Vox amplifiers and pedals purchased through our store include a standard 2-year manufacturer warranty covering parts and labor against defects.
What is your return policy for pedals and amplifiers?
We offer a 30-day 'no-hassle' return period. Items must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.
Are the tubes in my AC30 covered under warranty?
Vacuum tubes are considered consumable items and carry a 90-day limited warranty from the date of purchase, separate from the amplifier's main chassis warranty.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options via Klarna for qualifying purchases.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking link from our courier partners (DPD or DHL) to monitor your delivery in real-time.